Returns and Refunds Policy

Effective Date: November 20, 2024

Thank you for purchasing the UVZone® Shoe Sanitizing Station from Patho3gen. We are committed to ensuring your satisfaction. If you are not entirely satisfied with your purchase, we are here to assist.

Returns

• Eligibility: Products must be unused, in their original packaging, and in the same condition as when received.
• Return Period: Returns must be initiated within 30 days of the delivery date.
• Non-Returnable Items: Customized products, special orders, or any item damaged by misuse are not eligible for returns.
• Process:
  1. Contact our Customer Support at su*****@pa*******.com or call 866-743-6758.
  2. Provide proof of purchase and reason for return.
  3. Once approved, ship the item back to the following address:
     Patho3gen Solutions
     123 Sanitization Lane
     Tampa, FL 33602
     USA
• Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

Refunds

• Inspection: Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund.
• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Non-Refundable Items: Shipping charges and any customized orders are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at su*****@pa*******.com.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• Email: ac*******@pa*******.com
• Phone: 727-300-1069
• Address:
  Patho3gen Solutions
  260 1st Ave S Suite 200 – Box# 233, St. Petersburg, FL 33701